Support

What is your shipping policy?

All orders are shipped by Canada Post, and we ship anywhere within Canada and the USA.

Shipping Within Canada

Shipping Within the USA

Shipping Internationally

 

Shipping Within Canada

We offer 4 levels of service for shipping: Free Lettermail (no tracking), Expedited, XpressPost and Priority Courier.

Lettermail (No Tracking) - Free

Lettermail is our most basic shipping option. It does not include tracking of any kind so we will not be able to update you on the status of your order once it leaves our warehouse. Your product will arrive in a regular, untracked envelope, normally within 3 to 10 business days.

Expedited:

Expedited shipping comes with a tracking number and is available to customers anywhere in Canada. As your order leaves the warehouse you’ll receive a tracking number to follow your package online. Your product will arrive in protective packaging, normally within 3 to 8 business days.

Xpresspost:

Xpresspost shipping normally takes 2 to 5 days and also comes with a tracking number, so you can trace your package online.

Priority Courier:

Priority Courier is the fastest way to get your product, which normally arrives at your door within 1 to 2 days. Priority Courier pricing is based on your location and is calculated in the shopping cart when you enter your postal code.

 

Delivery Time Estimates*

 


Western

Canada
 


Central

Canada
 


Eastern

Canada
 


Atlantic

Canada
 


Cost
 


Free/Lettermail
(no tracking)
 

3 to 5
days
4 to 6
days
6 to 8
days
8 to 10
days
Free


Expedited
 


3 days


3 to 4 days


4 to 6 days


5 to 8 days


Quote


Xpresspost
 


-


2 to 3 days


3 to 4 days


4 to 5 days


Quote


Priority Courier
 


1 to 2 days


1 to 2 days


1 to 2 days


1 to 2 days


Quote

*Delivery times are estimates only and do not include order processing time. Please allow 1-2 business days for order processing. We do not process orders on weekends.

 

When will my order be shipped?

Once your order is placed, our warehouse will process your shipment on by the next business day. After that, your package is picked up by Canada Post and delivered. The pick-up from our warehouse will trigger an email to you with a tracking number.

 

Shipping Within the USA

We offer 2 levels of service for shipping: Small Packet USA and Tracked Packet USA.

Small Packet USA:

Small Packet USA shipping does not come with a tracking number and shipping time is normally within 5-8 days.

Tracked Packet USA:

Tracked Packet USA shipping comes with a tracking number and delivery time is normally within 4-7 days.

Delivery Time Estimates*


Delivery Time


Tracking Number

 

Small Packet USA


5-8 days


No

 

Tracked Packet USA


4-7 days


Yes

 

 

Shipping Internationally

We offer 2 levels of service for international shipping: Small Packet and Tracked Packet.

Small Packet International Air:

Small Packet International Air shipping does not come with a tracking number and shipping time is normally within 6-10 days.

Tracked Packet International:

Tracked Packet International shipping comes with a tracking number and delivery time is normally within 6-10 days. Tracked Packet is available to: Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, and United Kingdom.

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