General FAQs

General FAQs cover the following topics. Please choose a topic to explore specific areas of Roam Mobility service:

Setup & Installation
Making Calls & Sending SMS (text messages)
Managing Your 3 Profiles
Setting Up & Accessing Voicemail

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Download User Guide »

If you need additional help, feel free to contact us by filling out a form here.

Do I need to unlock the phone that came with my Roam Mobility package?

No, the phone that comes with the Sightseer, Adventurer and Voyager packages is already unlocked and compatible with GSM networks around the world. Simply insert the SIM card, activate it and start using it right away.

How do I activate my Roam Mobility service?

You can activate your Roam Mobility service by clicking here. Follow the onscreen instructions. You will be required to register your Roam Mobility SIM card with your Roam Mobility account. If you purchased from our online store, you will already have a Roam Mobility account; if you purchased from any other retailer, you will need to set up a Roam Mobility account.

How do I install a Roam Mobility SIM card in my phone?

Turn off your phone, and locate the SIM cardholder. The SIM cardholder’s position depends on the model of the phone. It is normally placed under the battery, or on the side of the phone. Gently break the Roam Mobility SIM out of the plastic card, and place it in the SIM cardholder. Remember to insert your SIM card according to the illustration that you find close to the SIM cardholder. Please refer to your phone’s user manual for detailed instructions.

How do I confirm that the newly-installed Roam Mobility SIM card is working?

Turn on your phone. The Roam Mobility SIM card will attempt to connect to a local mobile network provider in your area automatically. Once the Roam Mobility SIM card is connected to any local network provider, you will see the name of the network you are connected to on your display screen, along with a roaming icon. This means your SIM card is working and that you are connected to the Roam Mobility network.

How do I activate my Global Roam Mobility number (UK +44 number)?

Your Global Roam Mobility number is automatically activated when you activate your service.

How do I activate my USA Roam Mobility number (USA +1 number)?

You do not need to activate the USA Roam Mobility number if you do not plan to access the Roam Mobility network from within the US. Only activate your USA number once and before you intend to use it. To activate your USA number, dial *160# from your mobile phone (containing your Roam Mobility SIM card). You will receive a text message providing you with your USA Roam Mobility number. This number begins with 1.

Why do I need a Global and a USA number?

Your Roam Mobility service comes with two numbers, a Global Roam Mobility number (+44 number) and a USA Roam Mobility number (+1 number). Either number can be used by your friends, family and colleagues worldwide to call you or send you SMS (text messages) no matter where you are.

However, you will usually want them to use your Global Roam Mobility number, whether you are in the USA or abroad, because doing so will provide you with the most competitive rates, including free incoming calls in 65 countries around the world and free incoming calls within the USA.* When you are within the US, you may choose to use your USA Roam Mobility number; however, calls made to your USA Roam Mobility number will incur a $0.25 USD charge per minute when receiving a call in the USA or any other country.

NOTE: In order to receive free incoming calls within the USA with your Global number, you must first select your USA Service Profile. Get more information on your USA Service Profile and other Roam Mobility Roaming Profiles below.

How do I make a call?

All calls made through your Roam Mobility SIM card are international calls. You must always dial the country code of the person you are calling, even if you are calling within the country you are in.

Dial: (+) (country code) (area code) (phone number) (#)
Example: If the number you want to call is (604)555-5555, dial +16045555555#.
NOTE: In this example, the country code is 1 and the area code is 604. The country code for North America is 1.
Select ‘Send’. Ignore ANY messages that you may receive on your mobile phone.
You will then receive an incoming call.
Answer the call and wait for the other party to receive the call.

NOTE: Please ensure that you have enough credit to make a call.

How do I send a text message?

Roam Mobility supports incoming and outgoing standard text messaging (SMS) and multimedia messaging service (MMS). To send a text message, please follow the instructions below:

Create your message.
Send the message to the recipient by dialing the phone number in the following format:
(+) (country code) (area code) (phone number)
Example: If the number you want to send the text message to is (604)555-5555, dial +16045555555
Select ‘Send’.

NOTE: Hold (0) for 2 seconds – it will automatically convert to a (+) sign.

How do I check my credit balance?

There are 2 ways to check your credit balance:

Dial *187# on your phone.
Access your Roam Mobility Control Panel. Your credit balance is shown under the ‘My Account’ tab.

What is a SIM Roaming Profile?

Your Roam Mobility SIM card contains three Profiles: Global Roaming, USA Service and Prime Roaming. By choosing the right profile for the right situation, you will ensure that you get the best incoming and outgoing phone rates possible.

Global Roaming Profile: Use this profile in all countries outside the USA and Italy. When using this profile, your Caller ID will present your Global Roam Mobility number (+44 number).
USA Service Profile: Use this profile when you are in the USA. When your USA Service Profile is selected, you will receive free incoming calls within the USA when callers use your Global (+44) phone number. When using this profile, your Caller ID will present your USA Roam Mobility number (+1 number).
Prime Roaming Profile: Use this profile when you are in Italy. Receiving calls on your Global number when the Prime Roaming Profile is selected allows you to receive free incoming calls in Italy. When using this profile, your Caller ID will present your Global Roam Mobility number (+44 number).

How do I change the Roaming Profile selected on my phone?

Once your Roam Mobility SIM card is installed in your handset, a “SIM Services” feature will appear within your phone handset menu. You will be able to select the profile you need using this “SIM Service” feature. Please refer to the Roam Mobility Quick Start Guide that came with your phone package, or download the User Guide for more information.

What is a preferred GSM network?

If your phone has connected to a local GSM network but you cannot make or receive calls then it is possible that the GSM network provider you have connected to is not a Roam Mobility partner. Simply switch GSM network by manually selecting your GSM network using your handset. Most handsets provide this feature in the Settings menu under Network.

How do I set up voicemail on my Roam Mobility phone?

Once your Roam Mobility SIM card is registered and activated, voicemail is automatically enabled on your account for free. Callers will be directed to your voicemail if you do not answer a call within the default 30 seconds, or if your phone is turned off. You can change this default setting if you wish; please refer to our User Guide for more information. Roam Mobility currently does not offer personal greetings with voicemail.

How do I know when I have voicemail?

You will receive an SMS (text message) when you have voicemail waiting to be retrieved.

How do I access my voicemail?

There are three ways to access voicemail on the Roam Mobility network:

Individual message access: When you receive a new voicemail, you will receive an SMS (text message) notification. Reply to the text message. The voicemail system will call you back and play the message.
General access: To access your voicemail, dial *121# on your phone to access your voice messages. The most recent voice messages will play first. Follow the voice prompts to skip, replay or delete messages. If you are accessing your voicemail any of the 65 countries that offers free incoming calls, then there is no charge for retrieving your voicemail.
Roam Mobility Control Panel: Log in to your Roam Mobility Control Panel to access your messages. Your messages are located under ‘Review Voicemail’, in the tab called ‘Mobile Manager’.

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